A leading North East motor business is taking an innovative ‘open all hours’ approach to meeting its customers’ needs, with a brand new late night car servicing facility.
In a bid to satisfy today’s 24/7 lifestyle, Lookers Volkswagen Teesside has introduced later workshop opening hours, enabling people to maintain their vehicles at a time that is more convenient to them.
Simon Horabin, franchise director for Lookers Volkswagen North East, explains: “Late night servicing is already available in the commercial vehicle sector, and we realised that it would be brilliant to provide this same benefit to car owners.
“We are now able to offer late night servicing and MOTs in our workshop at Newport Road, Middlesbrough, on Monday to Thursday, with technicians on site until 2am, making it so much easier for customers to book in repairs or routine maintenance when it suits them.
“We are always striving to give Volkswagen customers a quality aftercare experience that matches the renowned high standards of the cars themselves, and we are pleased that these extended opening hours will help us to deliver good old fashioned customer service above and beyond what is normally expected.”
Lookers Volkswagen, which also has dealerships in Darlington and Northallerton, recently also launched an innovative video health check for all vehicles brought into its service workshops, enabling customers to see into the workshop as a technician inspects their car.
Simon added: “Our technicians are highly trained and experienced, so initiatives like the video health check and longer workshop opening hours allow us to provide customer service that reflects our traditional values of trust, integrity and professionalism.”
To find out more about late night servicing or video health checks, call 01642 808900 or visit the dealership on Newport Road, Middlesbrough.
Lookers Volkswagen Teesside offers new and approved used car sales and a comprehensive after-sales service using genuine Volkswagen parts.
Visit www.lookers.co.uk/volkswagen for more information.